Frequently Asked Questions


We know that it's hard to find a good free hosting provider. Here are some things you must know before making your decision! We use a powerful cluster of web servers that are all interconnected to act as one giant super computer. This technology is years ahead of most other hosting companies. Combining the power of many servers creates lightning fast website speed. Not only is the service extremely fast, it is resistant to failures that effect 'single server' hosting, used by most other free and paid hosting providers. If one of our clustered servers were to fail or have a problem, your website will continue to run normally using the working servers!

Frequently Asked Questions

1. What is Web Hosting?

Web hosting is the service of storing data that keeps websites up and running for users. Every single website that is online has a host server, and almost all use a web host to manage that storage. Not all web hosts provide the same level of quality, though. Uptime, and data speed and quantity of transfer are the best measures of a host’s success. You can often pay more to get data transferred in higher quantities, faster. Most web hosts offer unlimited bandwidth and disk space at a speed that is perfectly fine for small-to-moderate sized businesses or individuals. For companies with burdensome websites, they may need to seek out a more advanced web host.

2. What is bandwidth and how much do you need?

Bandwidth is the amount of data that is accessed while viewing a website. Every time a user views a website, data is transferred, and the measurement of that transfer is bandwidth. In general, images, audio files and video files are higher in bandwidth than text. That means that if you have a more burdensome website in terms of bandwidth – if you have lots of video or streaming audio, for example – you have a higher bandwidth requirement than someone with a simple text-only website, or someone with only a few low-resolution images. Some web hosts offer unlimited bandwidth, and some place a cap on it.

3. How do I back up my site?

You can – and should! – back up your website regularly. From the control panel, there should be a Backup function, and with one click, you can save all of your files, if they are under 500 MB. If they total more than that, you will need to save your databases in partitions. To back up your website, is also as simple as through FTP simply dragging your PUBLIC.html folder over to your computer and copying the files in that way. You will not back up your email accounts like that, though. If you have doubts about your web host’s security, you can set up an email forwarder and have everything duplicated in an online email service like gMail or an offline one like Outlook.

4. Can I buy web hosting without a domain name?

While they both work together, the domain name and the web hosting service are two different things and each function in different ways. A domain name can be purchased without web hosting. These domains are considered 'parked' until such time as their name servers are delegated (or pointed) to a web host. Advanced DNS records of the domain can also be used to point to other servers, although the IP address must be known. It may also be redirected to another domain name. For example, www.mydomain.com and www.mydomain.com.au are both individual domains but one could be redirected to the other. In this case, web hosting only needs to be established on the target domain.

5. How do I transfer files to my web site?

Files must be transferred to the web server via FTP (File Transport Protocol). To accomplish this, you will need to use one of the many FTP programs available today (like winSCP). The FTP program is used along with your dial-up Internet connection to upload web pages and images from your hard drive to your web space on our servers.

6. When is live chat and telephone support available?

Typically between 9am and 6pm - British time Monday to Friday.

5. What is our NameServers?

Nameserver 1: ns9.nspops.com
Nameserver 2: ns10.nspops.com